An 80-year-old man who ended up waiting nearly 30 hours to be treated at the hospital has died.
John Williams fell and hit his head on the floor at his home in Gowerton, Swansea, last Tuesday morning.
An ambulance was called immediately, but the crew didn’t arrive until 7.30am on Wednesday – 23 hours after ringing 999.
Mr. Williams was forced to wait a further seven hours outside Morriston Hospital before being admitted.
His devastated son, Darren, a 48-year-old car salesman, said less than three hours later staff wanted to let him go home. But after having another fall in the hospital they decided to keep him in.
Mr. Williams eventually died on Sunday at 9.45am.
Darren today revealed he feels bitter over the loss of his father and that the system had let his family down.
He said: ‘I am a little bit raw. It was the last thing I expected – I can’t help feeling bitter towards the system.
‘It’s not the ambulance crew’s fault, they can’t do their jobs because of politics.
‘I was told the longest wait for an ambulance was 24 hours, there are a lot of delays that go unreported.’
‘I was so wound up by the situation. There must be so many people going through the same thing.
‘I feel sorry for the ambulance crews as they are doing two calls a day because they are outside hospitals. The whole system is wrong.’
Darren added: ‘I can’t help thinking that all this has contributed to my father’s passing.
‘What should have happened in my view is a rapid response paramedic should have been with my dad within 40 minutes to an hour.
‘He should have been assessed on the kitchen floor and they could have made the call from there.
‘He might still be with us. It is just unbelievable. How many people are going to lose their lives through this? Sooner or later it is going to be a child.’
Mr. Williams’ wait happened the same day as ambulance crews lost 101 hours sitting outside Morriston Hospital because of delays handing over patients.
A spokeswoman for the Welsh Ambulance Service said a ‘full investigation’ would be held into the incident.
Abertawe Bro Morgannwg University Health Board, which runs Morriston Hospital, said Mr. Williams was taken to hospital with ‘minor injuries‘.
It said, however, he was admitted when his condition began to deteriorate and that their staff did all they could, but Mr. Williams died a few days later.
Darren said he went to his parents’ home after his mother phoned to tell him his father had fallen in the kitchen and was on the floor.
He dialed 999 at about 8.25am, expecting a wait of an hour or so.
He said he called again two and a half hours later, and twice more, but an ambulance did not arrive until 7.30am on Wednesday.
Darren said his father was conscious but confused while lying on the floor and after 11 hours there, they decided to move him.
He said: ‘Myself and my brother decided enough is enough, so against obviously medical wishes we picked him up because it was ridiculous.
‘We sat him in his chair and he went to sleep.
‘Obviously, he hadn’t had medication when he was admitted to the hospital, that would have been about 36 hours, which equates to probably over 30 tablets.
‘We were told not to give him any medication.’
Darren believes this could have contributed to his father’s death because some of the tablets were for his heart.
After his father died, Darren said he was told it was due to lack of oxygen and his heart ‘gave up’.
He said the ambulance crew, when they arrived, were ‘brilliant” and ‘just trying to do their job in a very difficult situation’.
Of the ambulance service, he added: ‘Those crews are doing two calls a day because they are stuck outside the hospital. It is shocking.’
Darren said that about two hours after his father was admitted, the hospital wanted to discharge him.
He said: ‘I said “I want it put on the record that he is not right, he has obviously fallen for a reason, we’ll be back here tomorrow and we’ll have the same scenario again”.’
Darren said he went to collect his vehicle but while he was gone his father fell again and the decision was made to keep him in.
‘He seemed fine,’ he said.
‘I was with him Saturday night and on Sunday morning when I saw the no-caller ID on my phone I thought it’s obviously a phone call to arrange to come and pick him up on Monday morning, not to be told “get here fast he is short of breath”.’
Darren said his father died at the same time the call was made, 9.45am on Sunday.
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